Tag: customer
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The Types of Social Interactions Businesses Might Encounter
Word of mouth may still be one of the best methods to get business, but in our age of social media the types of social interactions that businesses may encounter has completely changed. One person used to be restricted to sharing a bad experience they may have had with your company to several people at…
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Welcome to the New Services Economy
The New Services Economy is Here: The New Services Economy demands more from online service providers to service consumers. As we move from selling products to selling more services, we move from one-time transactions to opportunities to transact and interact every touch point for long-term customer relationships. Only Avangate provides the first digital commerce solution…
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Customer Feedback: Friend or Foe?
40percent of personal travelers and 46percent of business travelers use social networking to share travel experiences 83percent of consumers say it’s important to read user-generated content before making a decision about banking or other financial services 7 out of 10 customers trust online reviews as much as they trust personal recommendations 79percent of consumers trust…