Comparing 25 IT CVs in 1990 to 25 in 2014

This infographic – comparing the differences in CVs/résumés across 25 years in the IT industy in the UK – is no ordinary infographic. You’ll see that the main infographic itself is really text-light- this was done on purpose, as we wanted to try something different… What we also did was to ‘dissect’ the infographic, i.e. publishing each section as a standalone image with supporting text underneath each image/section, giving our findings. The ‘dissected’ version can be seen by visiting the source URL.

Want to Save $194,500 as an MSP this Year?

Nobody can deny the importance of quality customer service in today’s business landscape. Customers today are more empowered than ever before, and one poor experience or frustrating phone call may be enough to convince them to take their business elsewhere. For MSPs, the message is clear: Your help desk offering better be up to par.

To be successful, however, there are a number of factors and considerations to keep in mind – the first of which is whether you’ll want to maintain an in-house help desk, or outsource to a third-party provider. To help you understand the core differences between an in-house and third-party help desk, we’ve created this informative infographic. Check it out, don’t hesitate to share using the embed code below, and let us know what your help desk offering looks like in the comments section!

Become The BDR Superhero Your Clients Need!

Remote monitoring and management (RMM) lies at the center of any modern MSP’s services portfolio, but another critical and growing opportunity is arguably as important – Backup and Disaster Recovery (BDR).

BDR is the planning and implementation of policies and technologies designed to minimize downtime, and expedite backup and recovery processes in the event of a disaster or hardware failure. And while many businesses understand the need to maintain effective backups, many don’t realize just how damaging a subpar BDR strategy can be.

To help clear up the confusion around the importance of BDR, essential features, and best practices, we’ve created a fun and informative infographic that’s designed to help you become the BDR superhero your clients need!

IT Service Desk

Understanding the IT Service Desk can be seemingly complicated for a lot of individuals; however, this infographic helps people understand the basics of service desk, the most common tasks performed, the missteps and mistakes people often make using service desk, and the benefits of a self-service IT portal—i.e. how it can optimize business’s internal support network, improve productivity and efficiency, and reduce company costs.

IT Jobs with the Highest Pay and Fastest Growth

In our last infographic, we showed jobs that will most likely go kaput in the next few decades due to artificial intelligence & automation. The same changes that cause jobs to go extinct often create brand new types of jobs at the same time. Consider the type of factory assembly line work that no longer exists, and the millions of IT jobs that have taken their place – the kind of jobs no factory worker in the 1950s could ever have imagined.

So if you are thinking about switching jobs, especially jobs in IT, this infographic is for you. According to our research, IT jobs have been fueling the economy worldwide. And it will continue to do so in decades to come.